LongHorn Steakhouse

May 11, 2025

I’ve been a regular at LongHorn Steakhouse in Fleming Island, often bringing clients here for business meetings due to its convenient location and usually reliable service. However, my experience tonight was deeply disappointing and has made me reconsider returning. I visited for dinner and ordered the white cheddar stuffed mushrooms as an appetizer, followed by the Outlaw Ribeye with a sweet potato (with regular butter) and steamed broccoli (also with regular butter). I was enjoying the evening, catching up with family and friends who happened to be there, when things took a turn. A server brought me a steak that clearly wasn’t what I ordered. I politely raised my hand and informed her of the mistake, assuming it was an honest error. Instead of addressing it professionally, the server responded with a shocking attitude, snapping that I “didn’t have to shove it at her.” I calmly reiterated that the order was incorrect, but she then shoved the broccoli in my face and told me to “take this.” This level of rudeness and disrespect was completely uncalled for. I was stunned, especially as a frequent customer who has never encountered such behavior here before. The interaction left me so uncomfortable that I lost my appetite, paid for what I had consumed, and left. It’s unacceptable for a customer to be treated this way, particularly over a simple mix-up that could have been handled with basic courtesy. LongHorn needs to address their staff’s customer service training to prevent this kind of experience from happening again. I’m incredibly disappointed and won’t be bringing my clients—or myself—back anytime soon.