Amadas Cocina Mexicana

March 2, 2025

I am writing to express my profound disappointment with the dining experience my husband and I had at your establishment on 03-01-25. Before placing our order, I inquired about the quality of the food and was assured by the lady at the counter that it was guaranteed to be good. Unfortunately, our experience was far from satisfactory. Firstly, the absence of paper menus and reliance on a rapidly changing TV screen made it challenging to make informed choices. Consequently, when my husband's dish arrived, it was garnished with cilantro, an ingredient he dislikes. Upon bringing this to the server's attention—the same lady from the counter—she curtly responded that the pictures displayed cilantro and made no offer to rectify the situation. While we should have left at that point, my husband chose to proceed with his meal as served. Furthermore, I found the meat in my gordita undercooked, and the rice was unacceptably hard. Unable to consume the meal, we decided to leave. I voiced my dissatisfaction to the lady at the front, but she made no effort to address our concerns. Wanting to avoid any perception of seeking free food, I paid the full amount of $27.80 despite not consuming our meals. To add to our dismay, she even took my husband's Coke as we left. After reflecting on this experience, I called to request a refund. She promised to call me back, but I have received no response to date. I was informed he was in Mexico when I asked to speak with the owner. This lack of accountability and professionalism is deeply troubling. In light of these issues and the unfulfilled quality guarantee, I am compelled to share this experience. This feedback prompts improvements in your service and food quality to prevent future patrons from enduring similar dissatisfaction.